We want your experience with us to be smooth and stress-free. Below are answers to the most common questions our customers ask. If you still need help, feel free to reach out — we’re happy to assist!
We provide our services 7 days a week. Evening and Sunday requests are accommodated where possible and may be subject to an additional charge. Please note that we only MAKE appointments Monday to Sunday as specified below.
How does a customer place an order with The Flat Pack Construction Company?
Once your product is in the home or office, Call, WhatsApp or Text us 07984 383120, Customer service hours are Monday through Friday, 08:00 to 20:00. Customers please provide the range name and retailer of your product. You may also place an assembly request from our convenient on-line e-mail form.
How does a store place an order for display assembly or maintenance?
Simply call or e-mail us at fpexperts@proton.me. Please specify the manufacturer or retailer and furniture model. Also supply us with your preferred date for assembly/installation.
How does a customer pay for services?
Customer may pay with MasterCard or Visa, Bank Transfer or Cash.
Can specific appointment times be made?
A morning or afternoon preference will be noted when the order is taken.
Who do you call to change or cancel an appointment?
When changing your appointment, the customer will be instructed to call customer service on our advertised number. Customer should provide the assigned job number if you have contacted us previously for a quotation.
Will the technician move the product?
Technicians will NOT move product either before or after assembly. The product should be placed in the area where it is to be assembled PRIOR to the assembler’s arrival. The customer is responsible for having the item(s) placed where the assembly is to take place.
How long does an assembly call take?
Assembly times vary depending upon the number and size of the pieces. Ask the technician for an estimated completion time.
Will technicians remove packaging materials?
Technician will NOT remove cartons from the premises; however, they will break them down and place them near the designated on-premises disposal vessels.
Does The Flat Pack Construction Company warrant its work?
FPCC provides a 12 month guarantee of assembly workmanship from the date of assembly. This does not supersede the manufacturer’s warranty on the product itself.
